Help Center

Welcome to the SakuraMove Help Center. Here you can find answers to frequently asked questions and get assistance with your orders and our services.

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply fill out our order form with the details of the products you want to purchase. Make sure to provide accurate information to avoid any delays.

2. How do I top up my e-wallet?

You can top up your e-wallet using the secure payment options available on our website. Go to the e-wallet section and follow the instructions to add funds.

3. What payment methods do you accept?

We accept a variety of payment methods, including credit cards, debit cards, and online payment services. All transactions are processed securely to ensure your information is protected.

4. How long does delivery take?

Delivery times vary depending on the shipping method and destination. Typically, orders are delivered within 7-14 business days. You will receive a tracking number once your order has been shipped.

5. Can I return or exchange a product?

Yes, you can return or exchange a product according to our Return Policy. Please refer to the Return Policy on our website for detailed information and instructions.

Contact Us

If you need further assistance, please do not hesitate to contact our customer support team. We are here to help you with any questions or issues you may have.

Email: [email protected]
Address: 12-08, Level 12, Tower 2, Wangsa 118, No 8, Jalan Wangsa Delima 53300 Wangsa Maju Kuala Lumpur

Live Chat

You can also use our live chat feature for immediate assistance. Click the live chat button on our website to start a conversation with one of our support representatives.